Account Access and Sign-In
Use the sign-in and recovery screens to access an existing Kanera account or restore access when you forget the password.
Sign in
- Open your hosted or self-hosted Kanera address.
- Enter the email address associated with your account.
- Enter your password.
- Select Sign in.
Self-hosted users must use the address for their own Kanera deployment. An account on one deployment does not automatically exist on another.
Reset a forgotten password
- Open the sign-in page.
- Select Forgot password.
- Enter your account email address.
- Follow the reset link sent by email.
- Choose a new password and return to sign in.
On a self-hosted installation, password recovery depends on working email delivery. Ask the deployment administrator to check SMTP and worker configuration if no reset email is sent.
Accept a board invitation
Open the invitation link from the email or message you received. Sign in with the invited email address when Kanera asks you to authenticate.
If the invitation was intended for another address, ask a board or organisation administrator to send a new invitation to the correct account.
Troubleshooting
| Problem | What to check |
|---|---|
| The password is rejected | Confirm the email address and deployment URL, then use Forgot password. |
| No reset email arrives | Check spam, confirm the address, and ask a self-host administrator to verify SMTP and the worker. |
| An invitation cannot be accepted | Confirm that it has not expired or already been used and that you are signing in with the invited address. |
| Sign-in returns to the login page | Clear stale site data for the Kanera domain, reload, and try again. If it continues, contact the administrator. |