Agreement
These Terms of Service are between you and Happen Software Limited, which is registered in Ireland. They apply when you access or use Kanera, including the Kanera website, hosted Kanera workspaces, support, APIs, and related services.
By creating an account or accepting an invitation to hosted Kanera, you confirm that you have read and agree to the version of these terms presented during signup. We record the accepted version and time of acceptance. If you use Kanera for an organisation, you also confirm that you are authorised to accept these terms for that organisation.
These hosted-service terms do not grant rights in the self-hosted software. Those rights are governed separately by the software license described below.
Accounts and workspaces
- You are responsible for keeping account credentials secure and for activity that occurs through your account, except to the extent caused by our failure to use reasonable security measures. Do not share credentials in a way that compromises Kanera, and promptly tell us if you suspect unauthorised access.
- Workspace owners and administrators are responsible for managing users, permissions, content, billing, integrations, exports, and configuration.
- You must provide accurate account, billing, and contact information and keep it up to date.
- You must be legally capable of entering into these Terms. If you are not, you may use hosted Kanera only through an organisation or legal guardian that is authorised to provide access, accepts responsibility for your use, and satisfies any applicable consent requirements.
Acceptable use
- Do not use Kanera unlawfully, deceptively, or in a way that violates another person’s rights.
- Do not attempt to bypass access controls, rate limits, security measures, or usage restrictions; access data without authorisation; disrupt service operation; or place an unreasonable load on shared infrastructure.
- Do not upload or distribute malware, exploit code, or other harmful content, except as strictly necessary for authorised security research conducted under our Security Policy.
- Do not use Kanera to facilitate fraud, phishing, harassment, abuse, impersonation, or other deceptive conduct, or create accounts through unauthorised automated means.
- Do not resell, sublicense, or provide Kanera as a competing hosted service unless the applicable license or written agreement allows it.
Plans, trials, and billing
Hosted Kanera may offer free plans, paid plans, trials, annual billing, monthly billing, usage limits, and plan-specific features. Current plan details are shown on the pricing page or in the product.
Paid fees are due according to the billing terms shown at checkout or in your agreement. Taxes may apply. If payment fails or an account is overdue, we may limit, suspend, or downgrade access after reasonable notice.
Payment data is processed by our payment providers. Kanera may receive and store billing records such as plan, invoice, subscription status, billing contact, transaction references, tax information, and partial payment method details. We do not store full payment card numbers on Kanera systems.
Our commercial refund policy is additional to, and does not replace or limit, any statutory right or remedy. If you are not satisfied with a paid hosted plan, contact [email protected] within 30 days of the initial payment or renewal you want refunded. We return an approved refund to the original payment method where possible. The commercial policy does not cover fraud, abuse, duplicate recovery through a chargeback, or custom services, but those exclusions do not affect rights that cannot lawfully be excluded.
EU consumer withdrawal rights
If you are an EU consumer who buys a hosted digital service online, you generally have 14 days from conclusion of the contract to withdraw without giving a reason, subject to applicable conditions and exceptions. To exercise the right, email [email protected] before the period expires with a clear statement that you wish to withdraw. You may use the model wording below, but you do not have to.
If you expressly ask us to begin a paid service during the withdrawal period and then withdraw, the law may permit us to charge a proportionate amount for the service supplied before withdrawal. The right may be lost where the service has been fully performed after your prior express consent and acknowledgement that full performance would end the right. Different rules can apply to digital content not supplied on a tangible medium.
Model withdrawal wording: “To Happen Software Limited: I give notice that I withdraw from my contract for the Kanera hosted service, ordered on [date]. Name: [name]. Account email: [email]. Address (if required): [address]. Date: [date].” Send this to [email protected].
Where withdrawal applies, we will reimburse eligible payments without undue delay and no later than 14 days after receiving notice, using the original payment method unless you agree otherwise. Your statutory conformity, repair, price-reduction, termination, refund, and other consumer remedies remain unaffected by both the 14-day withdrawal right and our additional 30-day refund policy.
Self-hosted Kanera
Kanera’s self-hosted software is licensed under the exact Elastic License 2.0 text linked below, unless another written license expressly applies. That license alone governs rights to use, copy, modify, make available, or distribute the self-hosted software. If these hosted-service Terms conflict with the Elastic License about self-hosted software rights, the Elastic License prevails.
If you self-host Kanera, you are responsible for deployment, infrastructure, backups, updates, security, compliance, access controls, and user support for that environment.
Customer content
You retain ownership of content you submit to Kanera. You grant us a limited, non-exclusive, worldwide, royalty-free licence to host, reproduce, process, transmit, display, back up, and secure that content only as reasonably necessary to provide, protect, support, and troubleshoot the hosted service.
This licence ends when the content is no longer needed for those purposes, subject to the deletion periods, backups, legal holds, security records, and other retention described in the Privacy Policy.
You are responsible for the content you and your users add to Kanera, including ensuring you have the rights and permissions needed to use it.
Kanera rights, third parties, and feedback
Happen Software Limited and its licensors retain their rights in the hosted service, website, branding, designs, documentation, and other Kanera materials, excluding customer content and third-party materials. These Terms do not transfer either party’s intellectual property. Rights in self-hosted source remain governed by the applicable software licence.
Kanera may connect to or link to third-party services, including payment, infrastructure, repository, integration, AI, and MCP providers. Your use of those services is governed by their terms and privacy practices. We do not control and are not responsible for their content, security, availability, output, or data handling, subject to responsibilities that applicable law or a separate written agreement places on us.
If you voluntarily send non-confidential ideas or suggestions about Kanera, you allow us to use them without restriction or compensation. This does not transfer ownership of customer content or permit us to disclose information protected by our Privacy Policy or another agreement.
Intellectual-property complaints
If you believe material available through a Kanera-operated service infringes your copyright or other intellectual-property rights, email [email protected] with your contact details, the protected work or right, the allegedly infringing material and its location, the basis for your good-faith belief, and confirmation that the information is accurate and you are authorised to act. We may request reasonable verification before acting.
We do not control content stored only in a self-hosted deployment. Requests about that material should be directed to the organisation operating that deployment.
Service changes and availability
We may change, improve, limit, suspend, or discontinue parts of Kanera. We aim to provide reasonable notice where changes materially affect hosted workspaces.
We work to keep hosted Kanera reliable and available, and we monitor the service to respond to operational issues. Unless a separate written agreement states otherwise, we do not guarantee a specific uptime percentage or service credit.
Hosted Kanera may be unavailable during maintenance, updates, security work, provider outages, incidents, force majeure events, or issues outside our reasonable control. Self-hosted uptime depends on the infrastructure and administration managed by the self-hosting organisation.
Disclaimers and limits
Kanera is provided on an “as is” and “as available” basis to the fullest extent permitted by law. We disclaim warranties that are not expressly stated in these terms or a separate written agreement.
To the fullest extent permitted by law, Happen Software Limited will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption.
To the fullest extent permitted by law, Happen Software Limited’s total aggregate liability for any claim arising out of or relating to Kanera or these terms is limited to the greater of the fees you paid to us for Kanera in the 12 months before the claim arose or GBP 100.
Nothing in these terms limits or excludes liability where it cannot legally be limited or excluded, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
Suspension and termination
You may stop using Kanera at any time and may cancel a paid plan through the available billing controls or by contacting us. Cancellation does not remove statutory rights or amounts already due.
We may suspend only the affected account, integration, feature, or workspace where reasonably possible if: fees remain unpaid after notice; there is a material breach of these Terms; use is unlawful or infringes another person’s rights; or continued access creates a credible security, integrity, availability, or safety risk. A material breach is one that substantially defeats the purpose of these Terms, harms the service or another person, evades access or payment controls, or persists after written warning.
For a curable breach, we will normally give written notice describing the issue and at least 14 days to cure it. For non-payment, we will normally give at least 14 days’ notice before suspension. We may act immediately during a security emergency, credible attack, unlawful activity, binding legal request, or risk of serious harm, but will give notice and reasons as soon as lawful and practicable. You may ask us to review a suspension or termination by emailing [email protected].
We may terminate for an uncured material breach after the notice period, for a breach that cannot reasonably be cured, or where continued service would be unlawful or expose Kanera or others to serious risk. We will consider a good-faith appeal and restore access where the reason is resolved.
Workspace administrators should use Kanera’s board export before planned termination. Unless immediate restriction is required for security, law, or protection of others, we will provide a reasonable opportunity to export accessible workspace data before termination. After termination, contact [email protected] within 30 days to request an export where it remains technically available and lawful to provide. Deletion and backup retention then follow the Privacy Policy.
Changes to these Terms
We may change these Terms for legal or regulatory requirements, security, changes to Kanera or our business, or to make the Terms clearer. The revised Terms will show a new version and effective date, and superseded versions will remain available.
For a material change affecting existing users, we will normally give at least 30 days’ notice by email or a prominent in-service notice. A materially adverse change will not apply before that notice period ends, and you may stop using or cancel the affected hosted service before it takes effect. We may make a change effective sooner when urgently required by law, regulation, security, or to prevent abuse, and will explain the shorter timing where practicable.
Revised Terms apply to new users when presented at signup and to existing users on the stated effective date. We will request affirmative acceptance where required by law or where the nature of the change makes it appropriate. Continued use after the effective date otherwise constitutes acceptance, subject to rights that cannot be waived.
Governing law and courts
These Terms and any non-contractual dispute arising from them are governed by Irish law. The courts of Ireland have jurisdiction. If you use Kanera as a business, those courts have exclusive jurisdiction unless a written agreement says otherwise.
If you are a consumer, this choice does not deprive you of mandatory protections provided by the law of your country of habitual residence. Nothing in these Terms prevents you from bringing a claim in any court available to you under mandatory consumer law, including the courts of your country of residence where applicable.
General terms
These Terms, the Privacy Policy, the applicable software licence, and any separate written order or agreement between us form the agreement governing the relevant Kanera service. If a separate written agreement expressly conflicts with these Terms, that agreement controls for its subject matter.
If a provision is unlawful or unenforceable, it will be modified only to the minimum extent necessary or severed, and the remaining provisions will continue. A delay in enforcing a right is not a waiver. Headings are for convenience and “including” means “including without limitation”.
You may not transfer these Terms without our written consent. We may transfer them as part of a merger, reorganisation, financing, sale of the business or relevant assets, or by operation of law, but a transfer will not reduce mandatory consumer guarantees. Provisions that by their nature should continue after termination, including ownership, accrued payment obligations, disclaimers, liability limits, and dispute terms, will continue.
Version history
These are Terms of Service version 1, effective July 16, 2026. Signup records identify the Terms version and time accepted.
Contact
Questions about these terms can be sent to [email protected].