# Operations / Support Board Template - Kanera

> Manage intake, triage, escalations, SLAs, internal requests, and customer resolutions. See the lists, custom fields, labels, checklists, and automations this free Kanera workspace template sets up.

Canonical page: https://www.kanera.app/templates/operations-support

[All board templates](https://www.kanera.app/templates) Operations workspace

# Operations / Support template. A complete workflow, ready to adapt.

Operations, service, and support teams handling requests, incidents, escalations, and SLAs.

[Use this template](https://board.kanera.app/signup?template=operations-support)[Preview the workflow](#workflow-preview)

## What it does

Creates a controlled intake queue with clear triage, ownership, waiting, escalation, resolution, and closure stages.

## Features of this template

- Severity and request-type triage
- Customer and escalation fields
- Escalation and closure automations

Workflow stages 7

Custom fields 4

Labels 5

Automations 3

Checklists 0

Workflow preview

## See how work moves from Intake to Closed.

The template creates a board named Support Queue with the stages shown below. It starts clean, ready for your team’s work.

01 Intake

02 Triage

03 Assigned

04 Waiting

05 Escalated

06 Resolved

07 Closed

Built-in structure

## The context your team needs, already attached.

Fields and labels are shared across every board created in this workspace, keeping filtering, Table view, and Portfolio reporting consistent.

### Custom fields

4 fields included

Field Type Options

Severity Select Critical High Medium Low

Request Type Select Incident Request Question Maintenance

Customer Text Free entry

Escalated Checkbox Free entry

### Labels

5 ways to classify work

Incident Request Internal Customer Compliance

Use these labels to surface work by responsibility, type, or outcome without adding more workflow stages.

Repeatable execution

## The process does more than organise cards.

Reusable checklists standardise important work while editable rules handle routine workflow updates.

### Workspace automations

- When a card’s due date arrives, move it to "Escalated", and set "Escalated" to ticked if it is empty.
- When a card enters "Resolved", mark it complete.
- When a card enters "Closed", mark it complete.

More starting points

## Compare another workflow.

[Development Team Plan product work, bugs, QA handoffs, and releases for an engineering team. See the template](https://www.kanera.app/templates/development-team)[Marketing Coordinate campaigns, creative production, publishing, approvals, and launch reporting. See the template](https://www.kanera.app/templates/marketing)[Simple Todo A lightweight workflow for personal work, small teams, admin tasks, and quick follow-ups. See the template](https://www.kanera.app/templates/simple-todo)

[View all templates](https://www.kanera.app/templates)

## Open the Operations / Support workspace with the structure already in place.

Sign up and choose Operations / Support during onboarding. Rename, add, or remove anything afterwards.

[Use this template](https://board.kanera.app/signup?template=operations-support)[Browse all templates](https://www.kanera.app/templates)

No card required, 30-day Pro trial, free plan available after it

## Machine-readable resources

- [Kanera AI index](https://www.kanera.app/llms.txt)
- [Kanera documentation index](https://www.kanera.app/docs/llms.txt)
- [Agent discovery guidance](https://www.kanera.app/agents.md)