# Operations / Support Board Template - Kanera

> Manage intake, triage, escalations, SLAs, internal requests, and customer resolutions. See the lists, custom fields, labels, checklists, and automations this free Kanera workspace template sets up.

Canonical page: https://www.kanera.app/en-US/templates/operations-support

[All board templates](https://www.kanera.app/en-US/templates) Operations workspace

# Operations / Support template. A complete workflow, ready to adapt.

Operations, service, and support teams handling requests, incidents, escalations, and SLAs.

[Use this template](https://board.kanera.app/signup?template=operations-support)[Preview the workflow](#workflow-preview)

## What it does

Creates a controlled intake queue with clear triage, ownership, waiting, escalation, resolution, and closure stages.

## Features of this template

- Severity and request-type triage
- Customer and escalation fields
- Escalation and closure automations

Workflow stages 7

Custom fields 4

Labels 5

Automations 3

Checklists 0

Workflow preview

## See how work moves from Intake to Closed.

The template creates a board named Support Queue with the stages shown below. It starts clean, ready for your team’s work. Stages marked In progress track each card’s [time in progress](https://www.kanera.app/docs/en-US/time-in-progress).

01 Intake

02 Triage

03 Assigned

In progress

04 Waiting

05 Escalated

In progress

06 Resolved

07 Closed

Built-in structure

## The context your team needs, already attached.

Fields and labels are shared across every board created in this workspace, keeping filtering, Table reporting, and Global Work consistent.

### Custom fields

4 fields included

Field Type Options

Severity Select Critical High Medium Low

Request Type Select Incident Request Question Maintenance

Customer Text Free entry

Escalated Checkbox Free entry

### Labels

5 ways to classify work

Incident Request Internal Customer Compliance

Use these labels to surface work by responsibility, type, or outcome without adding more workflow stages.

Repeatable execution

## The process does more than organize cards.

Reusable checklists standardise important work while editable rules handle routine workflow updates.

### Workspace automations

- When a card’s due date arrives, move it to "Escalated", and set "Escalated" to ticked if it is empty.
- When a card enters "Resolved", mark it complete.
- When a card enters "Closed", mark it complete.

More starting points

## Compare another workflow.

[Development Team Plan product work, bugs, QA handoffs, and releases for an engineering team. See the template](https://www.kanera.app/en-US/templates/development-team)[Agent Workflow Hand work to AI agents and see at a glance what they are doing, what needs you, and what is ready to review. See the template](https://www.kanera.app/en-US/templates/agent-workflow)[Marketing Coordinate campaigns, creative production, publishing, approvals, and launch reporting. See the template](https://www.kanera.app/en-US/templates/marketing)

[View all templates](https://www.kanera.app/en-US/templates)

## Open the Operations / Support workspace with the structure already in place.

Sign up and choose Operations / Support during onboarding. Rename, add, or remove anything afterwards.

[Use this template](https://board.kanera.app/signup?template=operations-support)[Browse all templates](https://www.kanera.app/en-US/templates)

No card required, 30-day Pro trial, free plan available after it

## Machine-readable resources

- [Kanera AI index](https://www.kanera.app/llms.txt)
- [Kanera documentation index](https://www.kanera.app/docs/llms.txt)
- [Agent discovery guidance](https://www.kanera.app/agents.md)